Comments on: An open challenge to the customer service departments at American Airlines and Japan Airlines http://wubbahed.com/2009/12/06/aa-jl-customer-service/ Wed, 28 Dec 2011 14:02:35 +0000 hourly 1 http://wordpress.org/?v= By: Jonathan Greene http://wubbahed.com/2009/12/06/aa-jl-customer-service/comment-page-1/#comment-1552 Jonathan Greene Fri, 18 Dec 2009 14:13:24 +0000 http://wubbahed.com/?p=343#comment-1552 If you'd booked with MasterCard, you could have applied their luggage protection service ... j/k At least it sounds like it's starting to land on one of the sides. Now JAL needs to deal. If you’d booked with MasterCard, you could have applied their luggage protection service … j/k

At least it sounds like it’s starting to land on one of the sides. Now JAL needs to deal.

]]> By: Brandon http://wubbahed.com/2009/12/06/aa-jl-customer-service/comment-page-1/#comment-1541 Brandon Mon, 07 Dec 2009 19:20:52 +0000 http://wubbahed.com/?p=343#comment-1541 AA/BA did the same thing to me when I got to Berlin. The problem was clearly BA's fault since LHR is a shit show. But BA kept pointing the finger at AA, and I have status on AA so I called them...long distance from Germany and they just transferred me to BA, who tried to transfer me back to AA, and so on. I eventually got my bag back 2/3 of the way into my trip, and after I had bought a bunch of clothes...which BA eventually paid for. But in your situation, sounds like AA messed up at JFK, someone probably stole your bag. Sounds bad to be accusatory, but it happens all the time. AA/BA did the same thing to me when I got to Berlin. The problem was clearly BA’s fault since LHR is a shit show. But BA kept pointing the finger at AA, and I have status on AA so I called them…long distance from Germany and they just transferred me to BA, who tried to transfer me back to AA, and so on. I eventually got my bag back 2/3 of the way into my trip, and after I had bought a bunch of clothes…which BA eventually paid for. But in your situation, sounds like AA messed up at JFK, someone probably stole your bag. Sounds bad to be accusatory, but it happens all the time.

]]> By: Courtney http://wubbahed.com/2009/12/06/aa-jl-customer-service/comment-page-1/#comment-1536 Courtney Sun, 06 Dec 2009 20:08:35 +0000 http://wubbahed.com/?p=343#comment-1536 Hope your bag does turn up, and soon. What a headache. I think they should reimburse you at least some of the expense of having to purchase new clothing and items for your trip too. Hope your bag does turn up, and soon. What a headache. I think they should reimburse you at least some of the expense of having to purchase new clothing and items for your trip too.

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